Welcome to the Defended Energy website (the “Website”). These terms and conditions (“Terms”) govern your use of the Website and the purchase of products from Defended Energy.

By accessing and using our Website, you agree to be bound by these Terms. Please read them carefully before using the Website or making a purchase.

Acceptance of Terms

By using our website, you acknowledge that you have read, understood, and agree to be bound by this Agreement.

If you do not agree to these terms, please do not access or use our website.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return:

• Your item must be unused and in the same condition that you received it.
• Your item must be unopened in the original packaging.
• Your item needs to have the receipt or proof of purchase.

Refunds

After we receive any returned item, we will inspect it.

If it meets our returned criteria, we will notify you via email of the status of the returned item.

Approved refunds will be paid back into the original payment method within 5–10 business days.

Return shipping costs may be deducted from refunds.

If the refund is not approved, you will be notified via email.

A restocking fee of 3% of the total cost of the order applies to all products that are returned to the warehouse.

Shipping

Customers pay for their own return shipping costs to send items back to our returns facility.

We cannot refund original shipping fees or offer prepaid return labels except in cases where the return is needed due to our error.

We recommend retaining the original shipping boxes and packing materials when possible to avoid damage in transit.

For valuable merchandise, always ship returns with tracking and consider extra insurance.

We cannot guarantee refunds for returns lost in transit.

Once your return is received and inspected, return shipping costs will be deducted from approved refund amounts.

We will notify you by email of any deductions prior to processing the refund.

For heavier, oversized, or fragile items, compare rates between major carriers to find the most economical shipping option.

Warranty

Manufacturer’s Warranty Coverage

All products are covered by the Manufacturer’s Warranty, which guarantees they will be free from defects in materials and workmanship under normal use and service.

Specific terms and duration of the warranty may vary depending on the product and manufacturer.

Refer to product documentation or contact customer support for detailed warranty information.

Warranty Claim Process

1. Lodge the claim within 7 days from discovering the fault.
2. Contact customer support with order details and a clear description of the fault.
3. Assessment and evaluation with the manufacturer.
4. Licensed electrician evaluation required for electrical products.
5. Reporting findings to the manufacturer.
6. Repair or replacement upon manufacturer approval.
7. Status updates will be provided throughout the process.

You must pack the product securely in its original packaging and include proof of purchase.

You must inspect merchandise promptly upon delivery and report faults within 7 days.

If damage is due to wear-and-tear, drops, unauthorized repairs, or non-warranty factors, service and shipping fees will apply.

We cannot provide loaner units during the warranty repair process.

Freight Damage

Careful Inspection and Reporting

Inspect all packages within 7 days of delivery.

Prompt reporting of freight damage is essential to file a claim and ensure swift resolution.

Efficient Claim Filing Process

If freight damage is identified, notify us immediately.

• Provide photographic evidence of the damaged packaging and product.
• Provide order details including order number, shipping address, and contact information.
• Provide a detailed description of the damage.

Accounts

User Accounts

• You may be required to create a user account.
• You are responsible for maintaining confidentiality of your account information.
• You agree to provide accurate and up-to-date registration information.
• You are responsible for all activities under your account.
• You must notify us of any unauthorized use.

Account Termination

We reserve the right to terminate or suspend user accounts without prior notice for violations of this Agreement or applicable laws.

Pricing

Product Pricing

• Prices are subject to change without notice.
• We strive for accuracy but do not guarantee pricing accuracy.
• Promotional offers may be withdrawn or modified at any time.

Taxes and Duties

You are responsible for any applicable taxes, duties, or related charges.

Final checkout pricing may include taxes and duties depending on your location.

Injury and Death

Installation and use of solar panels carry inherent risks.

We are not liable for injury, death, or property damage resulting from installation, use, or misuse.

You are responsible for engaging qualified professionals for installation and maintenance.

Dispatch & Freight Delays

We will make reasonable efforts to dispatch orders within specified timeframes.

Dispatch and delivery dates are not guaranteed.

We are not responsible for delays caused by third-party shipping providers.

Transit damage claims must be directed to the shipping provider.

Data Integrity

We make reasonable efforts to ensure data accuracy.

We do not guarantee completeness or accuracy of product descriptions or specifications.

You must verify information before making a purchase.

We take reasonable measures to protect your data but cannot guarantee absolute security.

We are not liable for loss or damage to your data.

Limitation of Liability

To the maximum extent permitted by law, we are not liable for direct, indirect, incidental, consequential, or special damages arising from your use of our website.